Can I request more photos of specific pieces?
Email us for additional images of any pieces.
What is your return policy?
Because We make all of our items for the customer's order, we can only take returns at our discretion with in 7 days of delivery.
The buyer is responsible for all shipping fees. The price of the item will be refunded when the order has arrived back to us and has been inspected.
Items ordered "off the shelf" or in stock items will be favoured for returns. Custom orders will be regarded with more discretion.
This being said We are flexible and want to make sure you are satisfied with your items. If you have any concern with the description of the item please contact me for more details before purchasing. This way we won't need to consider a return.
Please report lost or damaged items to you local post handler. In most countries they will give you a claim number. You can forward it to us with photos (when applicable) and description of the problem. We can work out the best solution for you. This may include advise on repair, partial or full reimbursement of repair or replacement of item. Refunds will not be issued for lost or damaged item but we will make sure you get what you ordered. If the item is to be replaced due to damage the customer will need to return the bag at their cost. Please understand that shipping damages are neither parties fault and we will share the burden of this. But We will do everything that we can to get you an item that you are happy with and will last you for years to come.
What is your repair policy?
Write us if you ever need a repair on any JJ Leathersmith piece. For us this is a long term relationship, so if there is an issue with your product just let me know. There is a lifetime warranty on all of our products, so if it is a workmanship issue we will fix the issue for you free of charge. You just pay the shipping to get it here and we will fix it and get it back to you. If the issue is due to getting too wild with you product and there is a bit of damage that you would like to get fixed up, we would love to help. Just contact us with some photos and we can give you a cost estimate for the repair.
How long are shipping times?
**Just to let you know, these things are really really popular and we make them by hand, to last. You can expect just under 3 months for delivery. Please don't order if you're not able to wait.**
Orders in the The US normally are shipped out within a day of the order and shipping takes about 7 days to arrive.
Standard International shipping takes average 15-20 businesses day.
Some countries will charge customs duties or import fees on incoming parcels. These are the responsibility of the customer - please check your own countries regulations if you are unsure as to whether these will apply to you.
Do you ship INTERNATIONALLY?
Yes, we ship from Amazon warehouse in the USA. If you are not in the US, we ship via UPS. It arrives quickly and securely.
How long is the waiting list for backpacks right now?
Since we make everything by hand with care and attention to detail our products do take time to make. We put the highest level of care into our work. Our products, with proper care, will last the owner for years and years. The demand for our work is high and the wait list for our items is long, but worth the wait.
We make small batches of each item based on the demand for a specific item. We judge the demand for the item but the number of people on each product wait list. If you are interested one of our products and it isn’t available yet, just go to that product in the shop and sign up to the wait list that is there. Once there is enough interest, we will make a batch of 3-5 of that item and email everyone on the list so they have the first opportunity to buy. Then we will let everyone else know via social media and our general mailing list.
If you would like an estimate on the next time we will be making a batch of the backpack that you would like, just send us an email.
Where do your materials come from?
All of the materials that we work with (Leather, copper rivets, brass buckles, rings and snaps) are made within a 500km radius of where we live here in Ecuador. Most of our suppliers are within 200 km in either direction of us, North or South, and we travel directly to our suppliers each time that we buy materials. The leather that we use is a full-grain vachetta leather and our tannery has the nicest that I have seen in any of my travels. Other materials that we use such as the leather tints, brass hardware and copper rivets are all produced in Colombia.
What type of leather do you use?
The leather the we use is a full-grain vachetta leather and the tannery that we work with has the nicest that I have seen in any of my travels. The produce just incredible leather.